NPS / CSAT / Verbatims

Feedback that actually ships.

Pulzi turns one-question surveys into themes, trends, and social proof — without the upmarket bloat of legacy tools. Built for teams of one to twenty.

250 free contacts All widgets included Cancel anytime
Your NPS · this week
pulzi / acme — production
Live
72/100
Responses
1,284
Response rate
58%
Verbatims
417
J
Jess S. just rated you
10/10
AI theme · trending
Onboarding speed
Love it
38
Too fast
21
Confusing
11
Loved by scrappy teams at
KITEWORKSLYON·CONORTHBOUND
The state of things

The tools you know have drifted upmarket or gone sleepy.

AskNicely

Seat minimums, annual contracts, and a "talk to sales" button where the price used to be.

Delighted

Good bones, but frozen in 2019. No theme clustering, no modern widgets, no serious API.

Qualtrics / Medallia

Enterprise suites you have to buy a consultant to operate. Overkill for a 12-person team.

01 · Send

Ask the right question, the right way.

Compose a one-screen survey, pick the audience from any trigger you already emit, and send it through the channel that fits — email, in-app, or a single embed line.

  • One-question NPS, CSAT, or custom
  • Trigger from any webhook or CSV
  • Rate limits that respect your customers
New send · Post-purchase
Audience
Customers, 7 days after first order — 312 matching
Channel
EmailIn-appSMS
Preview
How likely are you to recommend Halyard to a friend?
0
1
2
3
4
5
6
7
8
9
10
02 · Understand

Themes from verbatims — not a vibes check.

Every verbatim is auto-clustered into themes with sentiment, confidence, and a direct line back to the customer who said it.

  • AI theme clustering, no tagging by hand
  • Sentiment + confidence per response
  • Instantly see detractor patterns
Theme clusters · last 30d
417 verbatims
Onboarding speed
Love it
38 mentions
Checkout friction
Dropoff
24 mentions
Mobile experience
Mixed
19 mentions
Customer support
Fast, warm
17 mentions
Pricing clarity
Confusing
11 mentions
03 · Act

Close the loop, automatically.

Chain responses into workflows: notify owners in Slack, reopen a ticket in Intercom, or post the quote to your homepage.

  • Visual workflow builder
  • Native Slack, Intercom, Zapier
  • Replay a workflow on any past response
Workflow · Detractor response
● Active
▸
Trigger
Response ≤ 6
#
Action · Slack
Post to #cx-alerts
✓
Action · Intercom
Reopen conversation
Widgets

Your happiest customers, on every site they power.

Paste one snippet. Turn verbatims, scores and stars into a growth engine that travels with your customers.

Toast
M
Mara O. just rated Halyard 10/10
“The only onboarding I’ve seen that doesn’t waste my time.”
Score badge
72
NPS
1,284 responses
Stars
★★★★★
4.9 / 5 · 617 ratings
Quote card
“Pulzi gave us a feedback loop in an afternoon. Two weeks later our onboarding was unrecognisable.”
Ana Ribeiro · Head of Growth, Midori Supply
Verbatim wall
“Finally a tool I don’t have to schedule a demo for.”— Ishaan P.
“Set up in ten minutes. Shipped an improvement the same week.”— Sofia L.
“The widgets quietly sell us every week.”— Devon M.
“Warm, clear, fast. That’s it.”— Priya R.
Pricing

Priced by contacts, not by success.

Spark
$0
forever
A working free tier. Not a trial, not a teaser.
250 contacts
  • 1 survey at a time
  • All widgets
  • Theme clustering
  • Email & in-app channels
Starter
$29
/month
For a single team running one or two journeys.
2,500 contacts
  • Unlimited surveys
  • Remove Pulzi branding
  • CSV import
  • Slack + Zapier
Growth
$89
/month
For teams ready to close the loop properly.
10,000 contacts
  • Everything in Starter
  • AI theme clustering
  • Native Intercom + HubSpot
  • Visual workflow builder
  • Priority routing
Scale
$249
/month
For companies with real feedback volume.
50,000 contacts
  • Everything in Growth
  • Custom retention
  • Dedicated success partner
  • SLA + DPA

Send your first survey in the next ten minutes.

250 contacts, every widget, every integration. No card, no sales call, no demo theatre.